Refund policy

Because an eSIM is a digital product that is delivered and can be installed immediately, refund eligibility depends on what has happened to the eSIM after purchase.

How requests are assessed

• Whether the eSIM has been installed on a device or has connected to a network.
• Whether the plan could not be used because of a technical fault on our side or our partner network's side.
• Your statutory rights under applicable consumer law.

Each request is reviewed individually. Submitting a request does not by itself mean a refund will be granted.

Crypto payments

Approved refunds for crypto payments are handled through the payment processor and may be affected by network fees and exchange-rate movements. For underpaid, late or wrong-network payments, contact us with your order reference and transaction hash so we can review the specific payment.

Card payments

Approved refunds for card payments are returned to the original card. Your bank controls how long it takes to appear.

Making a request

Use the support form with your order number and a description of the problem.

Pay Crypto eSIM is operated by Secure Communications Global Ltd (company no. 15878644), 3rd Floor, 86-90 Paul Street, London EC2A 4NE, United Kingdom. Questions about this policy can be sent through our support form.